At our store, we strive to ensure your orders are processed efficiently and delivered to you in a timely manner. Here’s what you can expect:
Please note that we take pride in our global reach and are committed to ensuring your order reaches you as quickly and safely as possible. Our customer service team is always available to assist with any questions or concerns regarding shipping, ensuring a seamless shopping experience from start to finish.
We stand firmly behind the quality of our leather jackets. In the unlikely event that you receive an incorrect or defective item, we offer a hassle-free return policy. Simply reach out to us within 7 days of receiving your order, and we will promptly arrange for a free return. Your satisfaction is our utmost priority, and we are dedicated to ensuring that your experience with us exceeds expectations.
To initiate a return, simply visit our Contact page where you can reach out to us via WhatsApp or email. Our friendly customer support team is available to assist you with any queries or concerns regarding returns, ensuring a smooth and satisfactory resolution.
Rest assured, we strive to make the return process as seamless as possible for you. Once you initiate a return, our dedicated customer service team will guide you through every step. We understand that each return is unique, and we are committed to resolving any issue swiftly and efficiently.
After your return is received, our team carefully inspects the item to ensure it meets our quality standards. Once approved, you should expect to receive your refund within a reasonable timeframe. While the standard processing time for refunds is three to four weeks from the date you hand your package to the return shipper, we often expedite this process to ensure you receive your refund as quickly as possible.
Certain types of items cannot be returned, like items that have been previously worm and/or damaged through wear and tear. Please get in touch if you have questions or concerns about your specific item
If there is an error caused by Clofitters, we will facilitate the exchange at no additional cost to you. However, if you wish to exchange your item for any other reason and there has been no error on our part, there will be an additional charge of £30. The exchange process typically takes around 12-15 business days from the initiation of the exchange request.!
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1. Order Acceptance: All orders placed through our website are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity
2. Pricing and Payment: Payment for orders must be made in full at the time of purchase. We accept various payment methods, including credit/debit cards and online payment gateways. Your payment information is securely processed through encrypted channels.
3. Product Information: We make every effort to accurately display and describe our products, including their colors, sizes, and features. However, slight variations may occur due to factors such as screen settings or handmade craftsmanship. Product images are for illustrative purposes only and may not always reflect the exact appearance of the final product.
4. Shipping and Delivery: Please refer to our Shipping Policy for information regarding shipping rates, methods, and estimated delivery times. We are not responsible for delays in delivery caused by unforeseen circumstances such as natural disasters, customs clearance, or carrier issues.
5. Returns and Exchanges: Please refer to our Return Policy for information regarding our return and exchange procedures, eligibility criteria, and timelines. We reserve the right to refuse returns or exchanges that do not meet our policy requirements.
6. Privacy Policy: Please refer to our Privacy Policy for information regarding how we collect, use, and protect your personal information.
By using this website and/or purchasing products from us, you acknowledge that you have read, understood, and agreed to be bound by these terms and conditions. If you have any questions or concerns, please contact us at contact@clofitters.com Thank you for choosing Clofitters!